At Wise Health System, we strive every day to improve the way we care for patients and their families.
Measuring Our Performance
At Wise Health System, ensuring patients receive safe, effective care is an ever-evolving process. Consistently monitoring our performance allows us to see the areas where we excel, and what areas we can improve upon. This data helps us make informed, timely decisions to provide higher levels of quality and patient safety.
Our staff of quality improvement experts continually monitor the performance of our health care system. We partner with National Research Corporation to survey patients at all levels to provide in-depth reports and analysis. We also rely on reporting from national agencies such as the The Joint Commission to monitor our performance.
Performance reports and scores are circulated to leadership, physicians, nurses, administrators, and other key staff members so they can monitor progress and make informed decisions on where and how improvements should be made. This data also drives the evolution of system-wide policies and day-to-day operations related to patient care and safety.
Patient Safety
Patient safety is a top priority at Wise Health System. Having effective safety protocols and policies in place helps up deliver consistently safe and high quality patient care throughout our healthcare system.
Accreditations & Awards
Wise Health System is continuously recognized for our high standards of quality in the medical community. View our accreditations and awards.
We Value Your Opinion
See below for details on how to share your feedback with Wise Health System or The Joint Commission on Accreditation of Healthcare Organizations.
Contact Wise Health System
Did you have a great stay? Did someone do something extraordinary for you that you would like to share? We would love to hear it! To share your positive experience at Wise Health System, please use the contact information below.
| Email: | feedback@wisehealthsystem.com |
|---|---|
| Fax: | (940) 626-3817 |
| Mail: | Customer Service Wise Health System 2000 S. FM 51 Decatur, Texas 76234 |
Contact The Joint Commission
If you have a safety or quality of care concern we encourage you to notify hospital administration at (940) 627-5921. If you have notified Wise Health System Administration and feel that your concerns have not been resolved through our organization, we encourage you to contact the Office of Quality Monitoring, Joint Commission on Accreditation of Healthcare Organizations.
| Email: | complaint@jointcommission.org |
|---|---|
| Fax: | (630) 792-5636 |
| Mail: | Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 |
If you have questions about how to file a complaint, you may contact the Joint Commission on Accreditation of Healthcare Organizations at their toll free number at (800) 994-6610 on weekdays, from 8:30 AM to 5:00 PM Central Standard Time.
TAC Requirements
Wise Health System meets TAC Requirements that in accordance with Health and Safety Code 161.134(j) and 161.135(h). WHS non-employees, employees and staff are protected from discrimination or retaliation for reporting a violation of the law.
Downloads
Click on the links below to download the Privacy Practices, Patient Rights and TAC Requirements publication from Wise Health System: