Our Customer and Patient Relations Team serves as a resource for critical initiatives across the entire health system. Our team of professionals strive to provide patient advocacy, concierge services*, conflict resolution, complaint management, training, employee recognition/engagement, and patient satisfaction data analytics.
Customer and Patient Relations Team
Foundation and Customer & Patient Relations Director
(Program Director & Engagement/Training Specialist)
Lori Sherwood
940.626.1240/ Ext. 1240
Patient Service Coordinator (Grievances/Concern Management)
Emily Sessions
940.626.2407/ Ext. 2407
WHS – Decatur
Concierge Services
940.393.0523/ Ext. 4523
Patient Advocacy
Sheila Boggs
940.389.6037
WHSH – Argyle
Concierge Services
940.600.4241/ Ext. 4241
Patient Advocacy
Amy Binkley, CCO
940.600.4940/ Ext. 4940
WHSH – Parkway
Concierge Services
817.502.7282/ Ext. 7282
Patient Advocacy
Michelle Wolfe, CCO
817.502.7306/ Ext. 7306