We are here for YOU!
Wise Health System strives to provide exemplary and compassionate care by putting our patients first. This requires more than outstanding clinical care – it requires care that addresses every aspect of a patient’s experience by committing to create a preferred environment.
To formalize our commitment to this important work, we are consistently working toward improving our efforts.
Wise Health System’s Customer and Patient Relations team serves as a resource for critical initiatives across the entire health system.
Our team of professionals strives to provide patient advocacy, concierge services, conflict resolution, resources and data analytics; to identify, support and communicate sustainable best practices; and collaborate with department leaders to ensure the consistent delivery of patient-centered care.
Patient Services
We strive to enhance our patient’s healthcare experience by increasing the comfort and satisfaction. We offer complimentary services for all patients and guests including: hospital maps/assistance navigating the facility, general errands, phone chargers, overnight toiletry bags for guests, copies/faxes, notary services, coloring/activity books, games, puzzles, gaming system checkout, community resources and stamps. If you don’t see a service you need, please ask. Additional services available upon request.
Complaint/Grievance Management
Our patients and guests deserve the right to the most exemplary and compassionate care. If at any point during your care or visit you don’t feel that your care met your expectations, we want to know.
Patient Satisfaction Surveys
You may receive a phone call or short on-line survey following your visit regarding your recent experience. Your opinion matters and we hope you take the time to provide your feedback and let us know what we did excellent and what we can do to improve the quality of care and services we provide.
Employee Recognition
Is there an employee, volunteer, or physician at Wise Health System that has gone above and beyond to provide an exceptional experience? If so, we want to hear about it.
Contact Customer and Patient Relations
| Phone: | 940-255-6633 |
|---|---|
| Email: | patientrelations@wisehealthsystem.com |