Online bill pay is available for health care services provided on the East Campus and West Campus of Wise Health System in Decatur.
The bill pay website allows patients to create an account and manage their payments online. Click below to access the bill pay website:
Due to the recent upgrades to our Electronic Medical Records system, some user accounts in our bill pay website may be experiencing the inability to identify the account to be registered. If these problems are occurring with your account and you wish to make a payment, please contact our Customer Service Department for assistance at (940) 539-3644.
We are working towards a solution to solve these issues.
For questions concerning online bill pay, please see the Frequently Asked Questions below, or contact the WHS Customer Service department:
WHS Customer Service
(940) 539-3644 (Phone)
(940) 626-8611 (Fax)
8:00 am – 7:00 pm, Monday – Thursday
8:00am – 5:00pm, Friday
Frequently Asked Questions
How do I enroll with online bill pay?
- Visit the bill pay website and click the “Enroll” button.
- Choose to agree or not to agree with our Terms and Conditions and click “Submit”.
- On the “Account Verification” page, enter a Hospital Account Number and an Account Verification Type, and click “Verify Account”. Other Hospital Account numbers can be added after the enrollment process is complete.
- On the “Wise Health System Account Information” page, complete the fields under “Log In Information”, including a username and password. When finished, click “Add User” button. You will receive a confirmation email notifying you of your registration with online bill pay.
- In your account page, you can make a payment, add other hospital accounts, or update your personal information.
I do not know my “Admit Date”, how do I verify my Hospital Account Number on the “Account Verification” page?
Please click on the field containing “Admit Date”. A drop-down will appear with other options to verify your hospital account number, such as your name or the last four digits of your social security number.