Wise eHealth: School-Based Telehealth Services
Your child gets sick at school. It’s not easy for you to leave work. What can you do? With your permission, your child can now be treated for many common conditions at school through Wise eHealth, a new telehealth program offered by Wise Health System and powered by Children’s Health. The best part is, your child never has to leave school.
Wise eHealth services currently are offered in six schools in two school districts, with plans to expand to more schools in the future. Current partner schools are:
- Carson Elementary School
- Rann Elementary School
- Young Elementary School
- Bridgeport Elementary School
- Bridgeport Intermediate School
- Bridgeport Middle School
About the Program
How Does it Work?
When your child doesn’t feel well, he or she goes to the school nurse. In many cases, the nurse can arrange to have your child receive telehealth services.
What is Telehealth?
Telehealth uses computer and video technology to connect your child at school to a doctor or nurse practitioner at Wise eHealth.
What Happens Next?
The school nurse acts as a patient presenter while your child speaks with the Wise eHealth doctor or nurse practitioner through video. The child’s parent or guardian may participate by phone. During the telehealth visit, the doctor or nurse practitioner will:
- Assess: Gather information to figure out what’s causing your child to feel bad.
- Diagnose: Observe your child and determine what’s wrong.
- Treat: Recommend what your child needs to be able to get well.
- Prescribe: Send a prescription to your pharmacy for after-school pick-up – if your child needs medicine.
- Instruct: Send your child home with information that explains his or her condition and what you need to do to take care of your child.
Frequently Asked Questions:
How do I enroll my child or children in the school-based telehealth program?
Parents will need to complete an enrollment packet. Contact your school nurse, if you need help enrolling.
When will health services be available in the school-based telehealth program?
When school begins, medical services will be provided during the school day with the exception of school holidays or closures.
How much does is cost for my child to be seen by a school-based telehealth provider? What is the purpose of that financial consent form?
There will be no cost for the Fall 2016 semester. We expect to add a fee for services in the future. We will provide additional information about fees, as soon as it is available. Wise eHealth is required to obtain standard clinical information for each patient, including insurance information when available. The program must track specific measures for reporting, including insurance information.
Who operates the Wise eHealth program?
Wise eHealth is a service of Wise Health System. It is powered by Children’s Health in Dallas.
Is the Wise eHealth platform secure? Will my child’s visit be recorded?
Visits are conducted on a secure network. Visits are not recorded.
The enrollment form does not ask for medical history. When is medical history obtained?
At time of the consult, the school nurse completes a form to obtain medical history information such as allergies and medications. This form is faxed to the Telehealth provider before the visit.
What forms are filled out by the school nurse before or during the visit?
The medical history triage form is the only form filled out before or during the visit.
If you cannot reach me what happens? Can my child still be seen? Do you send my child back to class?
Once a parent signs the enrollment form, a child can be seen without the parent being present, but parents are welcome to attend the visit if they would like. The school nurse will contact the parent once an appointment has been confirmed. District policies and clinical guidelines will be followed prior to returning a child back to class.
What criteria is the school nurse using to determine that a telehealth visit is appropriate?
The school nurse follows a symptom list to determine if a telehealth visit is appropriate for the child’s symptoms. The school nurse can also consult with the telehealth provider to determine if telehealth is a good option for your child.
What if medication is prescribed that is not covered by my insurance, but I don’t find that out until after school? Who do I call for help changing the prescribed medication to one that is covered?
When a student is seen through the telehealth program, parents will be provided with an After Visit Summary, which will include a phone number to call for questions that may occur after the school day ends.
What information does the after-visit summary sheet include? Does the after-visit summary sheet get sent to my child’s primary care provider?
The after-visit summary will give a summary about the telehealth visit including diagnosis, treatment information and any follow-up instructions. If a primary care provider is listed and contact information is provided, the after-visit summary is also sent to that provider.
What medical providers from Wise eHealth can see my child in a telehealth consult? Doctors? Nurses?
The Telehealth provider can be a doctor or nurse practitioner.
Can my child be seen by their Primary Care Provider via the Wise eHealth system?
When a telemedicine visit is recommended, a parent may request his/her child see his/her primary care provider (PCP). If your child’s PCP participates in the Wise eHealth program, a visit will be attempted with your child’s PCP. If your child’s PCP does not participate in the Wise eHealth program, or if your child’s PCP cannot accommodate the visit, your child’s visit will be scheduled with a Children’s Health provider.